Workforce Retention Among First Responders After COVID-19
Background
Public safety agencies face growing challenges in retaining first responders, particularly during complex emergencies such as the COVID-19 pandemic. High stress, personal risk, and uncertainty can lead first responders to consider leaving their positions, impacting public service continuity.
Purpose
This study examines the factors influencing workforce retention among first responders and identifies strategies public organizations can use to reduce turnover. Using a nationwide survey of 3,582 first responders, 91 in-depth interviews, and the visual methodology PhotoVoice, the research investigates both personal and organizational contributors to retention and role abandonment.
Outcome
The findings show that personal or family risk increases the likelihood of first responders leaving, while a strong sense of public responsibility can encourage them to stay. Organizational strategies such as promoting emotional safety, providing adequate protective equipment, and clear standard operating procedures help reduce retention threats. The study highlights practical ways for public agencies to support first responders and maintain a resilient workforce during high-pressure situations.